Shipping & Returns

Shipping Policy

At Mosser, we understand the excitement of receiving your travel products promptly. That's why we strive to process and ship your orders as quickly as possible.

Domestic Shipping (United States)

  • Delivery Time: Orders within the United States typically arrive within 3 to 5 business days from the date of purchase.
  • Shipping Cost: Enjoy free standard shipping on all domestic orders above $50.
  • Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your package's journey.

International Shipping

  • Delivery Time: International orders usually arrive within 7 to 15 business days from the date of purchase, depending on the destination.
  • Shipping Cost: Shipping charges for international orders vary based on the destination and order weight. The shipping cost will be calculated at checkout.
  • Customs and Duties: Please note that international customers are responsible for any customs duties, taxes, or fees imposed by their country's customs department.

Returns & Exchanges

We want you to be completely satisfied with your Mosser purchase. If for any reason you are not, we offer hassle-free returns and exchanges within 30 days of delivery.

Return Policy

  • Conditions: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Initiating a Return: To initiate a return, please contact our customer service team with your order number and reason for return.
  • Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

Exchange Policy

  • Process: If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange.
  • Exchange Eligibility: Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund or store credit instead.
  • Exchange Shipping: We will cover the shipping costs for the replacement item if the exchange is due to a defect or an error on our part.